ARMANDO CLIENT MANAGEMENT · FOR AGENCIES & CONSULTANCIES
Grow the clients
you already have.
More revenue. Healthier margins. Clients who stay.
A clear playbook. Shared client context. Follow-through in Slack.
Your process. Your team. One less thing to chase.
From the founders who built a 110-person agency.
Grow your revenue.
Turn what you know about clients into the next useful conversation—and the next project.
Protect your profit.
Spend less time chasing updates. Catch scope changes early. Put your team’s time where it matters.
Give clients a reason to stay.
Stay close to their priorities, show the value you deliver, and address risks before renewal.
BUILT FROM EXPERIENCE
We’ve been
in your shoes.
We’re Leszek and Matt. We built a software development agency from zero to 110 people, then successfully exited.
Our purpose: help teams care for long-term client relationships consistently, with knowledge and follow-through that stay with the organization.
Account management was a game changer for us. It drove 17% revenue growth and 20% EBITDA growth in our agency. Now we’re bringing that experience to your team.
Our public Brainhub founder profiles ↗Results from our own agency. The experience behind Armando.
GOOD RELATIONSHIPS NEED FOLLOW-THROUGH
Your clients shouldn’t depend
on someone remembering.
The next opportunity is in a meeting note. The renewal date is in a spreadsheet. The plan is in someone’s head. Armando brings it all together—and helps your team act on it.
01 / A PLAN THAT FITS
Your way of working.
Made repeatable.
We turn your goals, clients, and team structure into a practical account management playbook. Everyone knows what to do, when to do it, and what good looks like.
- Processes tailored to your organization
- A clear owner and next step for every client
- Short training that helps your team put it to work
Less guesswork. More consistent client care.
A better next quarter.
A clear rhythm for the relationships that matter.
Northstar
One client. The whole picture.
- What matters
- Launch in a new market
- What we promised
- Share a rollout plan by Friday
- Who owns it
- Jamie · Account lead
- What’s next
- Scope the discovery workshop
02 / NOTHING GETS LOST
People move on.
Your client knowledge stays.
Connect your external sources and keep goals, decisions, commitments, and history in one place. When an account changes hands, the next person can pick up where the last one left off.
- One source of truth for every relationship
- Decisions and commitments your team can trace
- Shared history that makes handovers easier
Continuity for your team. Confidence for your clients.
FITS THE WAY YOUR TEAM WORKS
Give your existing tools
a clear next step.
Your CRM
Stores records and pipeline. Armando adds a client-specific playbook and follow-through.
Your project tools
Track delivery. Armando connects that work to relationship goals and the next client conversation.
Your notes and Slack
Hold the updates. Armando brings context, owners, and next steps together.
03 / FOLLOW-THROUGH, BUILT IN
Less chasing.
More doing.
Armando’s execution agent brings the next action, the context, and the ready-to-use material straight into Slack.
Ask a question. Prepare a conversation. Record the outcome. Keep the next step moving—without opening another app.
Try the Slack exampleSMALL PLAYBOOK. REAL PROGRESS.
Everything to get going.
Nothing to overcomplicate it.
Useful templates, clear processes, and short training. Ready to adapt to your business and use with your next client.
KNOW THE RELATIONSHIP
Start with the whole picture.
- What does success look like for this client?
- Who owns the outcome—and who owns the budget?
- What have we promised?
- What is the next useful step?
04 / A CLEAR VIEW OF THE BUSINESS
Know what’s happening.
Show what’s changing.
Keep your team, leadership, and investors on the same page. Bring client growth, renewal risks, and execution into a clear report—without the last-minute scramble.
- Team updates with actions, owners, and blockers
- A leadership view of opportunities and risks
- Investor-ready reporting grounded in your data
A clearer conversation.
A better next decision.
Real context. Clear next steps. A shared view.
A SIMPLE START
Start with your clients.
Build from there.
No company-wide overhaul. We work with your team to make the first steps useful.
- 01
Pick the relationships.
Choose a small group of clients and agree what you want to improve.
- 02
Make the plan yours.
Bring in the context. Tailor the playbook. Give each action an owner.
- 03
Put it to work.
Act in Slack, review the outcomes, and improve the process as you go.
A FEW GOOD QUESTIONS
Keep it simple.
Who is Armando for?
B2B agencies and consultancies with long-term clients. It is especially useful when founders, account managers, or delivery leads share responsibility for keeping and growing those relationships.
Do we need a mature account management process?
No. We can help turn what already works into a simple, shared playbook. If you have a process, we start there and make it easier for the team to follow.
Is this another tool everyone has to check?
Day-to-day execution happens in Slack. Your team can get context, prepare actions, and record outcomes there. The shared client view is available when you need the bigger picture.
What can we connect?
We agree the sources that matter during setup. Start with your existing client notes and selected Notion pages, then confirm the external data sources your team needs. The scope is tailored to your setup.
Will Armando contact our clients automatically?
Your team stays in control of the relationship. Armando prepares the context, drafts, and suggested next steps. Your people decide what to send and how to move the conversation forward.
How do we get started?
Email us at m@avo42.com. We’ll discuss your clients, your current process, and what a useful first step would look like. We agree the scope and price together.
YOUR NEXT OPPORTUNITY IS ALREADY CLOSE
You won the client.
Now grow the relationship.
Let’s give your team a clear plan—and the help to follow through.
Let’s talk about your clients m@avo42.com